Omniva Group
Delivering happiness
Omniva Group specializes in postal, courier, and e-commerce logistics solutions. We are committed to being our customers’ preferred logistics partner. Our team is dedicated to delivering reliable, efficient, and customer-focused services that exceed expectations.
As of January 2, 2025, the working hours of Omniva’s private customer service will change. Compared to the current schedule, the customer center will be open one hour less on weekdays, and Sundays will become a non-working day. This adjustment allows for more customer service
representatives to be available during peak hours, reducing customer wait times and improving service efficiency.
“We analyzed the reasons and volume of calls made to private customer service at different times of the day. Considering the low number of calls made in the evening and on Sundays, we decided to adjust the working hours to improve efficiency. This enables us to serve customers faster and better during peak times,” said Mart Mägi, CEO of Omniva.
From January 2, private customer service in Estonia will be available Monday to Friday from 8:00 AM to 7:00 PM and on Saturdays from 9:00 AM to 3:00 PM. In Latvia, private customer service will be available Monday to Friday from 8:00 AM to 6:00 PM and on Saturdays from 8:00 AM to 3:00 PM. The working hours of Omniva’s private customer service in Lithuania will remain unchanged.
For assistance outside of working hours, customers are encouraged to use Omniva’s self-service options available 24/7 through their online portal or mobile app, or by email at info@omniva.ee in Estonia, info@omniva.lv in Latvia.
At this year’s Logistics Annual Conference in Estonia, Logistics Achievement of 2024 award was presented to Omniva for opening the largest and most modern logistics center in the Baltics, located in Kaunas.
“Our Kaunas logistics center is important for all the Baltic countries, not just Lithuania. It serves as a strategic gateway for Omniva in the Baltics, enabling not only current but also new global market players to quickly access all three countries, while also helping local businesses operate more efficiently at a Baltic-wide level. This project represents a significant milestone in Omniva’s growth and underscores our commitment to serving our customers better than ever,” said Omniva CEO Mart Mägi upon accepting the award.
According to Mägi, e-commerce in the Baltics is expected to grow by €1.2 billion by 2027, with half of that growth coming from Lithuania. Estonia and Latvia will account for the other half. “Having a local logistics center in Lithuania is strategically important for Estonia,” Mägi added.
Omniva invested €42 million in the Kaunas logistics center, which spans a total land area of 90,000 m². The building covers 22,000 m², with the sorting center itself occupying 20,000 m² and capable of processing 12,000 parcels per hour. Read more about the logistics center here.
“This recognition wouldn’t have been possible without the dedication and hard work of our amazing employees, the trust and collaboration of our partners, and the continued support from the community. A special thanks to Äripäev for recognizing our efforts and sharing our journey,” Mägi emphasized.
The award is organized by Äripäev and Logistikauudised for 23rd consecutive time and more information about this year’s nominees is available here (in Estonian).
Canada Post has announced that the national strike continues, and at the request of the postal service, parcel movement to Canada has been temporarily suspended since November 27. Additionally, there is no postal movement within Canada.
As of November 15, incoming international shipments are being held in secure containers and have not been sorted. Consequently, no scans have been performed, including container scans.
Once the service resumes, pending shipments will be received, sorted, and delivered based on the FIFO principle (First In, First Out), meaning parcels will be processed in the order of their arrival as quickly as possible. However, given the increasing volume of parcels, delays should be expected.
We apologize for any inconvenience caused.
Omniva Group in November 15 is announcing slight adjustments to its pricing policies for private client parcel machine services in its home markets to better align with current industry standards and market reality. Clients in Latvia will experience 3% to 12% decrease in the prices, while in Estonia and Lithuania prices will change from 2% decrease to 12% increase depending on a specific service.
“In response to ongoing evaluations of market trends, demand and the broader economic landscape, we have decided to implement slight price changes in our home markets. These adjustments, first during a period of couple of years, reflect our commitment to maintaining competitive and fair pricing across our offerings, ensuring that our clients continue to receive exceptional value aligned with regional dynamics,” Omniva Group board member and CCO Gusts Muzikants stated.
In Estonia and Lithuania slight price adjustments will be applied in order to support sustainable growth and maintain the quality of Omniva services and products that customers expect. By staying in line with the broader market trends, Omniva will be able to continue to invest in improvements and innovations that enhance customer experience.
Conversely, in Latvia pricing will be decreased, thus allowing us to remain competitive and enhance accessibility of our services to a wider audience. This reduction reflects the company’s strategy to balance affordability with quality in markets where competitive pressures allow it.
G. Muzikants emphasized: “Omniva Group remains committed to a pricing approach that is responsive to our clients’ needs and market conditions, and we will continue to evaluate and adjust pricing as necessary to uphold these standards. We are also confident that these slight increases will allow us to uphold our standards without compromising the value provided to our customers. Also, our recent multimillion investments in opening the new Kaunas logistics center and modernization of postal network also are huge steps toward meeting the growing needs of our business clients and private clients.”
Information about the new pricing is available on local webpages: Estonian, Lithuanian and Latvian.
Omniva Group, the leading logistics and parcel delivery service provider in the Baltics, announced a solid financial performance for the third quarter of 2024, with revenue up by 9% year-over-year to EUR 34.4 million. In the nine months, Omniva delivered over 27 million parcels in the Baltics and oversees, representing a 16% increase in comparison with same period last year. Nine-month revenue of the company grew by 6% to EUR 100.2 million.
The company’s parcel delivery services and parcel delivery volumes in third quarter rose in Baltics by 9%, underscoring Omniva’s strengthened market position despite ongoing economic pressures and growing competition in the last quarter. Volumes increased in Estonia and Latvia by 13% and 39% respectively, but due to price pressure declined in Lithuania by 9%.
Meanwhile, groups’ international transit services saw particularly robust growth, with a 133% increase in Q3 alone and an 60% year-over-year growth over the first nine months. This increase was driven by high demand from key clients and an expanding customer base in Central Asia, which has become a focal point for Omniva’s future growth strategy.
Mart Mägi, Chairman of Omniva: “The growth we’ve achieved this quarter is a testament to our team’s commitment to enhancing services and adapting swiftly to market changes. Despite economic challenges in our home markets, our strategic focus on agile improvement of our services and international transit has proven to be successful. We remain committed to further innovation, continuous improvement of our efficiency and investing in further acceleration of our growth. Opening of our new Kaunas logistics center in September, which is largest and most modern in Baltics, is unmistakable statement of our increasing ambitions on a regional scale.”
Omniva reported a nine-month operating loss of EUR 3.5 million and a net loss of EUR 4.4 million. While traditional domestic postal services continue their gradual decline, Omniva is prioritizing efficiency improvements to counter rising operational costs and support long-term sustainability. Losses from universal postal services amounted to EUR 1.9 million, an increase of EUR 0.3 million compared to the nine-month period in 2023. Additionally, operational efficiency measures resulted in one-off redundancy costs of EUR 1.0 million, along with relocation expenses, costs associated with the opening of the Kaunas sorting center, amounting to EUR 0.5 million and additional cost from the revaluation of swap in amount EUR 0.2 million. Omniva offsets part of these costs with a EUR 1.1 million gain from the sale of property on Toompuiestee Street in Tallinn.
Omniva remains committed to bolstering its regional and international presence, refining operational efficiencies, and enhancing its logistical capabilities to support future growth across key markets.
The major activities of Omniva in the third quarter
New Omniva logistics centre in Kaunas was opened (22 000 square meters), thus contributing for improvement of the performance of the company in international markets and establishing better opportunities for the growth of online trade. This is the largest investment of Omniva to date (42 million euros). Kaunas’s new centre can sort up to 12 000 parcels per hour. It has 2 500 square meters of office space for 120 workstations and includes a variety of amenities for employee well-being.
Also modernization of postal network continued, and various postal services were made more convenient (paper notices canceled, no authorization needed for picking up parcels is needed etc.).
The consolidated interim report for the third quarter of 2024 has been published on the website of Omniva.
Sustainability
At Omniva Group, we believe that a systematic and meaningful approach to responsible business practices and a sustainable corporate strategy is not only an opportunity to stand out, but allows us to align ourselves with our customer, employee, and partner expectations.
International business
Our home market is in the Baltics, but we have ambitions as high as the biggest global e-commerce players. We already deliver happiness to the Middle East, Central Asia and Europe and grow our international presence every day.