Private customer service hours changes in Estonia and Latvia from January 2, 2025
As of January 2, 2025, the working hours of Omniva’s private customer service will change. Compared to the current schedule, the customer center will be open one hour less on weekdays, and Sundays will become a non-working day. This adjustment allows for more customer service
representatives to be available during peak hours, reducing customer wait times and improving service efficiency.
“We analyzed the reasons and volume of calls made to private customer service at different times of the day. Considering the low number of calls made in the evening and on Sundays, we decided to adjust the working hours to improve efficiency. This enables us to serve customers faster and better during peak times,” said Mart Mägi, CEO of Omniva.
From January 2, private customer service in Estonia will be available Monday to Friday from 8:00 AM to 7:00 PM and on Saturdays from 9:00 AM to 3:00 PM. In Latvia, private customer service will be available Monday to Friday from 8:00 AM to 6:00 PM and on Saturdays from 8:00 AM to 3:00 PM. The working hours of Omniva’s private customer service in Lithuania will remain unchanged.
For assistance outside of working hours, customers are encouraged to use Omniva’s self-service options available 24/7 through their online portal or mobile app, or by email at info@omniva.ee in Estonia, info@omniva.lv in Latvia.